Private:
Rules for the carriage of passengers and baggage by Poehali.by
Rules of other Poehali.by carriers:
Rules for the carriage of passengers on Poehali.by international routes
Rules for the carriage of passengers on international routes
1.1. Departure time – the local time indicated on the ticket as the earliest possible time for the bus to depart, which may be changed to a later time for reasons beyond the carrier's control.
1.2. Passenger's telephone – the passenger's telephone number provided at the time of ticket purchase, which must be reachable throughout the area where the route runs.
1.3. Deviations from the timetable (delay) – a deviation from the timetable is deemed to have occurred when the scheduled travel time is exceeded by 10%, but no less than one hour.
1.4. Discount – a price reduction granted to certain categories of passengers, as well as in the case of various promotions and special situations.
1.5. Baggage – the passenger's belongings intended to be carried in the bus baggage compartment.
1.6. Ticket – an agreement between the Passenger and the Carrier granting the passenger the right to use the bus trip in accordance with the data registered on the ticket (the passenger's name and surname; the route; the date and time).
1.7. Ticket price – the cost of transporting the Passenger under the selected trip parameters at the time of ticket purchase. The ticket price is a dynamic value and may vary depending on various factors (seasonality, special offers, load factor, time of purchase, etc.).
1.8. Trip – travel along the route in one direction from the initial to the final point (including bus changes / transfers).
1.9. Poehali.by carriers – carriers using the Poehali.by trademark in their activities: in Lithuania – UAB «Gromora»; in Russia – LLC «PTS-REGION»; in Belarus – LLC «Vadzhen trans», LLC «Vadzhen plus».
1.10. Delay – see Deviation from the timetable.
1.11. Timetable – a schedule containing the time, place and sequence of stops along the route, as well as the days and times of transportation.
1.12. Route – the established path of the bus between specified points.
1.13. Carrier – an organisation or entrepreneur that has undertaken the obligation to provide transportation under an order, a contract with a passenger or on another legal basis.
1.14. Passenger – a natural person using a motor vehicle for travel and carriage of baggage, as well as other services offered by the carrier under a contract (ticket) or on another legal basis.
1.15. Arrival time – the estimated arrival time of the bus at a particular city, calculated as the time needed to cover the corresponding section of the route in compliance with road-safety regulations and taking road and other circumstances into account. The indicated arrival time is the local time of the specific region. The arrival time may change due to unforeseen reasons beyond the Carrier's control.
1.16. Valid travel documents – documents enabling the holder to cross the internal and external borders of the country, and whose validity has not expired and will not expire during the planned trip. For details see clause 3.2.2.
1.17. Hand luggage – small personal items not exceeding the dimensions 45 cm × 35 cm × 20 cm and a weight of 5 kg (outer clothing, handbag, water bottle, umbrella, laptop, etc.). Hand luggage is placed under the passenger's feet or on the overhead shelf. The Passenger is responsible for the safety of hand luggage during the trip, including stops and border crossings.
1.18. Transfer – a change of buses within a single trip.
1.19. Loyalty programme – a programme developed by the carriers providing additional benefits to passengers (discounts, cashback, vouchers). For details see the "Loyalty programme" section.
1.20. Poehali.by mobile application – software developed for the purchase of tickets on mobile phones and tablets.
2.1. These rules define the rights, obligations and liability of the Passenger and the Carrier and apply to travel on Poehali.by international buses. For tickets purchased under promotions, special rules may apply, about which the Passenger is informed separately and which are indicated on the promotional ticket. If the special rules provide for a different procedure, such clarifying rules shall apply.
2.2. In the event of any amendments to the passenger transportation rules, for tickets purchased earlier, the rules in force at the time of ticket purchase shall remain applicable.
2.3. An excerpt from the rules placed on the cover of the ticket or on the tickets themselves is for information purposes only. In the event of disputes between the Passenger and the Carrier regarding the application of these rules, the full text of the said rules shall prevail.
2.4. If any clause of these rules contradicts applicable legislation and legal acts, the rules provided for in the regulatory acts shall apply with respect to that clause; the other clauses of the rules shall remain in force.
2.5. The Poehali.by passenger and baggage transportation rules apply to all tickets purchased through the Poehali.by mobile application.
Responsibility for the accuracy of the information on tickets sold through aggregator websites (bus-station websites, BUSFOR, Infobus, Inbus and other electronic systems) lies with these partners within the scope of their contractual relations.
3.1. The Passenger is obliged to keep the ticket (including the electronic one) until the end of the trip and to present it upon request of the control service and/or the crew for re-verification.
3.2. The Passenger must arrive at the bus departure point specified on the ticket in good time, but no later than 10 minutes before the bus departure time indicated on the ticket.
3.2.1. When boarding, the Passenger is obliged to present valid travel documents. (For details on valid travel documents see clause 3.2.2.) The Passenger is warned that if they refuse to present documents or if any of the documents is missing, the carrier is entitled to terminate the contract with the Passenger unilaterally. The Carrier is also entitled to deny travel if the bus crew has suspicions that the travel documents may cause the Passenger problems with border services and delays in border crossing.
3.2.2. Valid travel documents – documents enabling the Passenger to cross the internal and external borders of the country and whose validity has not expired and will not expire during the planned trip. The documents are:
3.2.3. If the passenger intends to cross state borders under special rules (or with special travel documents) that differ from the standard border-crossing procedure used by the general flow of passengers, the passenger is obliged to coordinate the trip with the carrier at least 7 working days before the trip and provide confirmation that the border may be crossed.
3.3. If the passenger fails to arrive at the departure point as indicated on the ticket, the trip in one direction, including transfers/bus changes, shall be cancelled; money for the cancelled trip is not refunded.
A search for passengers who have not appeared for boarding (including by telephone) and/or additional waiting for late passengers is not provided for.
3.4.1. The arrival and departure times for all stops that are not final destinations may be clarified with Poehali.by managers.
3.4.2. The bus makes stops along the route according to the timetable, taking into account force-majeure circumstances (see clause 7.8.1). The duration of stops is announced by the driver. After this time has elapsed, the bus departs, and a late Passenger continues the route independently, without compensation for the fare.
3.5. One unit of baggage is allowed to be carried free of charge, the weight of which must not exceed 30 kg, as well as hand luggage, which must be kept by the passenger inside the bus cabin.
3.6.1. Additional baggage is accepted for carriage only if there is free space in the bus baggage compartment and for a separate fee. The free space in the baggage compartment is determined by the driver at boarding, taking into account the total number of Passengers on the bus, their distribution by cities and other factors.
The carriers recommend that the carriage of additional baggage be arranged in advance. Between 15.05 and 15.09 and between 15.12 and 15.01, the carriage of additional baggage is limited and is accepted only with the carrier's written permission.
3.6.2. The Carrier is entitled to refuse to carry the Passenger's additional baggage.
3.7.1. The Carrier is liable only for the presence of the unit of baggage that it accepted for carriage. If the baggage is fully or partially lost, or has been damaged, the Carrier is liable only for the restoration value, less depreciation, in the amount of such damages as indicated in the documents and/or by other lawful means of evidence.
3.7.2. The Carrier assumes no liability for any damage to items that are not allowed for carriage in the bus baggage compartment under clause 3.9.2, nor for fragile, perishable, improperly packed, valuable items (money, documents, electronic and technical devices, etc.).
3.7.3. The Carrier recommends insuring items of particular value. The Carrier assumes no liability for minor or superficial damage to registered baggage, in particular broken wheels and handles, lost fastening straps and minor damage such as cuts, scratches, creases or stains that arise in the course of ordinary wear and tear during the trip. The passenger is responsible for the safety of hand luggage.
3.7.4. More detailed information on baggage transportation and tariffs is available on the website www.poehali.by.
3.8. If the Passenger arrives for boarding in dirty clothes, in an intoxicated state (including the consequences of consuming alcohol or narcotic substances) or in any other manner that threatens or limits the safety, health or comfort of other Passengers and/or the crew, behaves inadequately, aggressively, suspiciously, or does not have the documents required for border crossing, the carrier is entitled to unilaterally terminate the transportation contract. In such a case the Passenger is not allowed to travel. The driver or another representative of the carrier makes a note of the reason for terminating the contract on the ticket, and the passenger holding such a ticket, in the event of a claim, shall contact www.poehali.by for the particular case to be considered.
3.9. During the trip, passengers are prohibited from:
3.9.1. Transporting animals, birds and plants.
3.9.2. Transporting substances and items dangerous to human life and health, as well as substances and items that may damage the property of other Passengers.
3.9.2.1. It is prohibited to transport:
3.9.3. Drinking alcoholic beverages.
3.9.4. Smoking in the cabin and in the bus toilet.
3.9.5. Interfering with the work of the crew by one's behaviour or causing inconvenience to other Passengers.
3.9.6. Placing feet on seats or obstructing the aisle of the bus.
3.9.7. Lying on the seats or on the floor of the bus.
3.9.8. For the safety of the Passenger themselves, as well as to avoid causing damage to other passengers and to the vehicle, it is prohibited to move around the bus cabin or stand in the aisles while the bus is in motion.
3.10.1. If, during the trip, the Passenger has problems with governmental authorities, or if the passenger violates the transportation rules, the bus crew is entitled to disembark such Passenger from the bus on their own or to contact law-enforcement authorities and act in accordance with their instructions. In such cases the fare is not refunded.
3.10.2. The Passenger is obliged to compensate the Carrier for losses incurred due to the Passenger arriving at the border of the destination country (or transit country) on the carrier's vehicle travelling along the route without a document (passport and/or visa or other document) granting the right to enter the destination country (or transit country).
3.10.3. The Passenger must handle the bus equipment with care and not cause damage to it. The Passenger bears financial liability for any damage caused to the vehicle and is obliged to compensate the Carrier for it.
3.10.4. For the purpose of preventing offences or identifying the circumstances and/or persons who committed a violation, ensuring the safety of passengers and the crew, and safeguarding property inside the cabins of Poehali.by buses, video-surveillance systems may be installed. The Carrier undertakes to use, transmit and store the information obtained only for the above-mentioned purposes.
3.11. Special rules:
3.11.1. Seats numbered 1 to 4 may not be occupied by Passengers under 14 years of age.
3.11.2. Children under 12 are permitted to travel only when accompanied by an adult.
3.11.3. When purchasing a ticket on the bus, the ticket price may differ from the price offered at agencies or on the Internet. Promotional offers and discounts do not apply to tickets purchased on the bus, nor do such tickets participate in the loyalty programme. Tickets are sold on the bus at the standard tariff.
4.1.1. The Carrier is liable only for delivering the Passenger to the point specified on the ticket. Health and baggage insurance policies may be arranged independently with an insurance company.
4.1.2. During the trip the carrier may provide additional services, the availability of which depends on the direction and duration of the trip – chargeable, free of charge (video, toilet, climate control, Wi-Fi, 220 V).
4.1.3. The bus timetable does not provide for time to arrange Tax Free / Duty Free.
4.2.1. All seats on the bus are equally comfortable. The Carrier reserves the right, without prior notice, to replace the bus or change the passenger's seat due to a bus change, for the safety of Passengers and the crew and/or in order to perform the trip as efficiently as possible. The bus layout shown at the time of ticket purchase is informational only; changes to the bus model and to the arrangement of seats and aisles are possible.
4.2.2. While the bus is in motion, all passengers are obliged to fasten their seat belts.
4.3. If the ticket was purchased with a discount, during the trip the passenger must carry a document confirming the eligibility for the discount. If discounts for special age groups (children, youth, persons over 60) are provided on the route, the discount is applied in accordance with the age at the time of the first trip (outbound). In the absence of a document confirming eligibility for the discount, the passenger has the right to use the trip only after paying the difference up to the standard (non-discounted) ticket price.
4.4.1. If the data registered on the ticket do not correspond to the trip parameters (route, departure time, final destination, direction and tariff category) or to the documents presented by the Passenger at boarding, the passenger is not entitled to use this trip.
4.4.2. The ticket indicates the passenger's full name (first name and surname without abbreviations, diminutives or pseudonyms) in accordance with the data in the travel document. If this requirement is not met, the passenger is not entitled to use the trip.
4.4.3. The ticket in such cases (clauses 4.4.1, 4.4.2) is cancelled, and the money for the ticket is non-refundable. In order to make the trip, the passenger is obliged to purchase a new ticket with the correct data.
4.5. For trips on the buses of Poehali.by Carriers, up to the moment of the first trip on the ticket, the point of departure/arrival within a single route may be changed. If the amended ticket is more expensive, the Passenger must pay the difference; if it is cheaper, the difference is not refunded. Changing the cities of departure/arrival at the time of boarding or during the trip is not permitted.
4.7. Lost tickets are reissued by the carrier from whom they were purchased. Tickets with an open travel date cannot be reissued. Reissued tickets cannot be refunded or compensated for the unused trip, nor can the travel date be changed.
4.8. If the Passenger knows the ticket number and security code, the ticket can be printed free of charge from the home page www.poehali.by. If the Passenger does not have such an opportunity, the boarding pass for trips on the buses of Poehali.by carriers may be obtained from the Poehali.by carriers.
4.9. The departure date may be changed to a new one no later than 24 hours before the old trip date indicated on the ticket. The travel date may be changed on the website www.poehali.by. If the price of the trip at the time the date is changed is higher than the price indicated on the ticket, the passenger will be offered to pay for a new ticket. For online tickets, the value of the old trip will be refunded to the buyer's account.
If the departure date is changed by telephone, claims regarding any errors that may have occurred during ticket registration are not accepted.
5.1. A trip must be cancelled no later than 1 hour before the bus departure. In the event of untimely cancellation of the trip, no compensation is paid. The Passenger has the right to cancel the trip in full (outbound and return). It is also possible to cancel only the outbound or return trip, but only on the company's website.
5.2. A trip cancellation may be made:
5.2.1. With the carrier from whom the ticket was purchased.
5.2.2. No later than 1 hour before the bus departure, by sending an SMS to the telephone number indicated on the ticket. The cancellation is deemed to have been made after the corresponding confirmation (SMS) of the operation has been received on the telephone.
5.2.3. No later than 1 hour before the bus departure, in the mobile application. The cancellation is deemed to have been made after the corresponding confirmation of the operation has been received.
5.3. Compensation for an unused trip is paid:
5.3.1. With the carrier from whom the ticket was purchased, upon presentation of the ticket with a timely cancellation, a cash receipt and an identity document.
5.3.2. Compensation may be received within 6 months from the date of cancellation.
5.3.3. Compensation for a ticket purchased online is transferred to the bank account from which the ticket was paid for within up to 15 working days. In the case of prolonged public holidays, the refund period may be extended for reasons beyond the Carrier's control.
5.3.4. Compensation for a ticket purchased online in Belarusian roubles through WEB PAY is transferred to the bank account from which the payment was made within up to 15 working days if payment was made with a card issued by a Belarusian bank, and within up to 30 working days if payment was made with a card issued outside the Republic of Belarus.
5.3.6. For tickets sold through aggregator websites (bus-station websites, BUSFOR, Infobus, Inbus and other electronic systems), the Procedure and Rules of the partners regarding sale and refund of tickets shall additionally apply.
6.1. If the trip is cancelled earlier than 24 hours before the bus departure, 90% of the trip cost is refunded.
6.2. If the trip is cancelled between 24 and 1 hours before the specified trip, 50% of the trip cost is refunded.
6.3. If the trip is cancelled later than 1 hour before the specified trip, as well as after the bus has departed, money for the unused trip is not refunded.
6.4. If the bus departure is delayed due to the carrier's fault, the passenger is entitled to refuse the trip and, upon presenting the ticket with a completed cancellation, may receive compensation of 100% of the ticket price.
6.5. If the trip is cancelled due to the Carrier's fault, 100% of the ticket price and compensation of direct expenses for travel to the bus departure point are refunded upon presentation of supporting documents.
6.6. If the contact/mobile telephone number indicated by the Passenger on the ticket turns out to be incorrect and it has not been possible to contact the Passenger or send an SMS, the carrier company disclaims responsibility for informing the client in advance of any changes related to the trip. Claims in such cases will not be accepted.
7.1.1. Claims concerning deviations from the timetable are considered and subject to compensation only in cases where they have occurred through the fault of the Carrier.
7.1.2. The Passenger bears full individual responsibility for the improper preparation of documents entitling them to cross state borders along the route. If the passenger is not allowed to travel or is removed from the bus during a check, the fare is not refunded and claims in this regard are not considered.
7.2.1. Complaints and claims from passengers concerning the trip (with copies of tickets and other supporting documents) must be addressed to the carrier company that operated the trip, within 90 days from the date of the trip. In order to conduct a thorough and prompt internal investigation to identify the circumstances of what happened and eliminate possible justified shortcomings and prevent new ones from arising, the Carriers recommend sending complaints and claims as soon as possible after the trip.
7.2.2. The carrier's address may be found on www.poehali.by. Responsibility for the quality of transportation lies entirely with the carrier company.
7.2.3. Complaints are considered by the carrier company within 90 days from the moment it has received all documents supporting the claim. If the claim and/or supporting documents of the Passenger are drawn up in a language other than the state language of the carrier company, the period for considering the application may be extended by the time necessary to translate the application and/or documents, but by at least 15 working days.
7.2.4. To applications, suggestions and personal enquiries from passengers, the carrier reserves the right to respond in oral form.
7.3. If the departure along the route is delayed due to the carrier's fault but the passenger decides to use the trip, claims regarding the delay of departure and arrival are not accepted. If the passenger decides not to use the trip, it is necessary to act in accordance with clause 6.4.
7.3.1. If the departure along the route is cancelled due to the carrier's fault but the passenger agrees to postpone the date and use the trip later, claims for compensation of additional expenses arising in this connection are not accepted.
7.4. Forced stops for technical reasons during the trip:
7.4.1. If the trip is interrupted due to the carrier's fault and the carrier cannot provide a transfer to another of its buses, if the passenger refuses to continue the trip, compensation is paid for the distance not travelled in accordance with the price of the purchased ticket.
7.4.2. The permissible delay of the bus en route through the Carrier's fault is 10% of the time provided for in the timetable. If the delay en route caused by the Carrier exceeds the permissible limit, the carrier pays the passenger compensation for the time spent en route in excess of the permissible limit.
7.5. The Passenger is obliged to clarify all necessary information of interest to them before purchasing the ticket, including information about: the performance of the trip, the exact route, the services available on the bus, the documents required for border crossing, etc.
7.6. The Passenger is obliged to check the correctness of the data indicated on the ticket immediately after receiving the ticket. If more than 24 hours remain before the trip, the passenger may cancel the ticket within 12 hours from the moment of its purchase and receive a 100% refund for the ticket. The money is transferred to the account according to the general passenger transportation rules (clauses 5.3.3, 5.3.4, 5.3.5).
7.7.1. In the event of unforeseen circumstances, the Carrier has the right to change/cancel trips, informing the Passengers of this via the telephone number provided at the time of ticket purchase (for tickets bought online – by e-mail and/or telephone).
7.7.2. In order to provide better service by the carriers, and also in cases where the passenger allows for the possibility of a lack of communication (telephone, e-mail), the Poehali.by carriers strongly recommend that, no earlier than one day before the trip, the passenger visits the "My ticket" section and updates the trip information.
7.8. The Carrier is not liable:
7.8.1. For deviations from the timetable, late arrival of the vehicle, or cancellation of a trip caused by force-majeure circumstances (including, but not limited to: weather conditions, traffic jams, actions of state authorities during border crossing, etc., as well as actions of the passengers themselves affecting the fulfilment of obligations) and other circumstances (technical malfunctions of the bus en route to the departure point) that the Carrier, despite the measures taken, was unable to foresee and prevent.
7.8.2. For any losses incurred by the Passenger due to deviation from the timetable, except in cases of connivance or deliberate wilful non-performance of obligations by the carrier company.
7.8.3. For any missed transfers to any types of transport due to deviation from the timetable, except for transfers indicated on the Poehali.by ticket.
7.8.4. For any losses incurred by the Passenger as a result of criminal activity of any private person (including other passengers, road users or crew).
7.8.5. For problems arising for the Passenger with state authorities in connection with documents (passport, visas, insurance, etc.) or with the contents of the Passenger's baggage.
7.8.6. For items left or forgotten in the bus cabin. Items found in the bus cabin are handed over for storage to the office of the Carrier serving the trip. If perishable food items are among the found items, they are immediately disposed of. If the owner of the items is not found within 1 month, the items become the property of the Carrier. A fee of 50 EUR is charged for storing a found item (over 3 days) when handing it over to its owner.
8.1. The effect of individual clauses of these rules may be temporarily suspended without prior notice, as evidenced by a corresponding note on the ticket.
8.2. A Passenger holding a ticket with such a note cannot rely on the clause of the rules that was in force before the introduction of the special conditions. Claims based on such rules are not accepted for consideration.
8.3. By purchasing a ticket, the Client acknowledges that Poehali.by may use the client's e-mail and telephone for marketing purposes, in particular to send the Client commercial information (free information on discounts and promotions) from Poehali.by by e-mail or SMS.
8.5. If the cancellation of a trip is caused by force-majeure circumstances, all tickets purchased for the cancelled trip remain valid and are reissued as tickets with an open date. Such tickets are non-refundable.
Force-majeure circumstances within the meaning of these rules also include decisions of state authorities to restrict movement within the country and/or between countries (partial or full prohibition of domestic and/or international passenger transportation).
1.1. Baggage – the passenger's belongings intended to be carried in the bus baggage compartment.
1.2. Hand luggage – small personal items not exceeding the dimensions 45 cm × 35 cm × 20 cm and a weight of 5 kg (outer clothing, handbag, water bottle, umbrella, laptop, etc.).
2.1. When carrying baggage in the bus baggage compartment, the carrier is liable only for the presence of the unit of baggage but does not guarantee the preservation of its integrity or functionality. The Carrier assumes no liability for minor or superficial damage to baggage, in particular for broken wheels and handles, lost fastening straps and minor damage such as cuts, scratches, creases or stains that arose in the course of ordinary wear and tear during the trip. The passenger is responsible for the safety of hand luggage.
2.2. Upon payment for additional baggage, the passenger is issued a payment receipt, on the basis of which the passenger may obtain a strict-reporting receipt and a cash receipt from Poehali.by carriers. It is prohibited to carry additional baggage without a payment receipt.
2.3. When handing over baggage, the passenger should bear in mind that access to personal belongings in the baggage compartment is closed throughout the trip.
2.4. The Carrier recommends that the passenger insure the baggage before the trip.
2.6. The Passenger is responsible for the safety of hand luggage during the trip, including during stops and border crossings.
2.7. For safety reasons, the Carrier has the right to request that the contents of baggage be presented. In the event of refusal, the Carrier has the right not to allow such a passenger to travel.
2.8. Baggage without a passenger is not carried.
2.9. The passenger and baggage transportation rules set out the maximum linear baggage dimensions. Exceeding the specified values entails an additional fee for carrying the baggage or refusal of carriage.
3.1. The following may be carried free of charge:
3.1.1. Hand luggage, which must be kept by the passenger inside the bus cabin. Hand luggage is placed under the feet or on the overhead shelf. It is prohibited to place hand luggage in the bus-cabin aisle.
3.1.2. 1 unit of baggage, the weight of each unit not exceeding 30 kg. The volume is distributed as follows:
3.1.2. For 1 (one) unit of baggage, the linear dimensions must not exceed 100 × 60 × 40, including wheels, pockets and handles.
3.1.3. Passengers who are children, in the absence of other baggage, are allowed to carry a pram free of charge (in folded form only).
3.1.4. Passengers with disabilities are allowed to carry a wheelchair free of charge (in folded form only).
3.1.5. The carriage of tourist backpacks in the baggage compartment is limited to no more than one unit per passenger. In the case of carrying a tourist backpack, additional baggage is not accepted for carriage without prior agreement with the carrier.
4.1. Additional baggage is accepted for carriage only if there is free space in the bus baggage compartment and for a separate fee. The free space in the baggage compartment is determined by the driver at boarding, taking into account the total number of passengers on the bus, their distribution by cities and other factors. The carriers recommend that the carriage of additional baggage be agreed with the carrier(s) in advance (at least 5 working days before the trip).
4.1.1. The Carrier has the right to refuse to carry the Passenger's additional baggage. If, in this case, the Passenger decides to refuse the trip, the driver cancels the trip and makes a note on the passenger's ticket. Such tickets cannot be refunded or compensated. The carriage of additional baggage must be agreed with the carrier in advance.
4.1.2. If there is free space on the bus, no more than 1 unit of additional baggage per passenger may be carried. In the case of a single unit of additional baggage, the linear dimensions must not exceed 50 × 50 × 80 cm, including wheels, pockets and handles.
4.2. For each unit of additional baggage, a fee of 20% of the ticket price in cash is charged. In the case of payment in another currency, the calculation is made at the bank rate of the equivalent.
4.3. Between 15.05 and 15.09 and between 15.12 and 15.01, the carriage of additional baggage is limited and is accepted only with the carrier's written permission.
4.4. When boarding the bus and paying for the carriage of additional baggage or for exceeding its dimensions and weight, the passenger confirms that they have received from the carrier all the necessary information on the amount of the baggage fee and the grounds for charging it.
The passenger has the right to request that the baggage dimensions be recorded in writing at boarding (on the ticket or receipt). Such a note is made by an employee of the carrier.
5.1. Sports equipment. A limited number of sets of sports equipment is accepted for each trip, therefore passengers planning to carry sports equipment must agree on this service with the Carrier in advance.
5.2. Musical instruments
5.2.1. Musical instruments whose dimensions exceed the hand-luggage dimensions specified in clause 1.2 are accepted for carriage only with the Carrier's written permission. If the dimensions of the musical instrument allow it to be placed inside the bus cabin (guitar, cello, etc.), the passenger is obliged to pay for a second seat next to themselves. If the passenger decides to check the musical instrument into the baggage compartment, they assume responsibility for the safety and working condition of the instrument. The passenger pays for the carriage of a musical instrument in the bus baggage compartment in accordance with clause 4.2.
5.2.2. In the event of the carriage of several musical instruments by one passenger or by a group of passengers, the carriage fee is subject to agreement.
6.1. The Carrier does not accept for carriage in the baggage compartment or in the bus cabin oversized cargo: construction materials, car spare parts, items of furniture, household and electrical appliances, including any refrigerators, washing and dishwashing machines, electric and gas stoves, televisions, video and music equipment, etc.
6.2. The Carrier has the right to refuse to carry baggage and hand luggage if:
6.2.1. The contents, structure, shape, condition or smell of the baggage or hand luggage may in any way damage the baggage, hand luggage or clothing of other passengers, the bus cabin or the baggage compartment, and may also disturb passengers or the bus crew.
6.2.2. The bus crew has suspicions that the contents of the passenger's baggage or hand luggage may cause delays during border crossing.
6.2.3. The passenger refuses to pay extra for baggage exceeding the quantity or dimensions approved for free carriage, shouts, cries, behaves defiantly or, in any other emotional or physical manner, expresses dissatisfaction to the crew at boarding in relation to the charge or refusal.